Contact

Reach the right person without hunting around.

Use support for booking, account, SMS, privacy, or park-listing questions. Park operators can also ask for an assisted pilot.

For parks Owner setup help Privacy Policy

Support

One inbox for guests and park operators.

Email support

Email support@thisrvpark.com. We aim to respond within 24 hours.

What to include

Booking questions, account access, trip details, and SMS preferences.
Park listing questions, direct booking setup, host workflows, and assisted pilot interest.
Privacy, terms, or compliance questions that need a direct support answer.

Assisted pilot

Prefer a guided rollout for your park?

Ask for assisted setup

If you want a slower first-season rollout, mention an assisted pilot in your email. We will help you choose a starting path for listings, payment setup, host access, bookings, and guest communication.

You can also read the operator overview on For parks.

Owner payment setup

Need help accepting card payments?

What to send

Email support and tell us whether you already use Square, use Stripe or another provider, only take cash or checks, or are not sure yet. Do not send private credentials, bank details, tokens, or keys in the first message.

Common questions

Fast answers before you email.

Booking, cancellation, and park listing basics

To book a stay, browse public park listings, choose dates, and follow the booking steps for that park.
Cancellation rules vary by park. Check your booking details or contact the park for park-specific terms.
To list a park, read the For parks page, create an account, and start a park listing from My Parks.