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SMS Opt-In Workflow

How to subscribe and manage SMS notifications for booking updates and account information

Standard Opt-In Language

I agree to receive SMS messages from This RV Park regarding my bookings, reservations, and account updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.

Customer Care

Text HELP or call (541) 270-2113

Legal

Terms of ServicePrivacy Policy

How to Opt In

Profile Settings

Add or edit a phone number in your profile

Profile → Contact Methods

Account Signup

Opt in when creating your account

Sign Up → Phone Number

Booking Form

Opt in when creating a booking

Park Page → Book Site

Text START

Send START to opt back in via SMS

Text START to SMS number

How to Opt Out

Text STOP

Send STOP to unsubscribe from SMS messages

Text STOP to SMS number

Profile Settings

Uncheck SMS consent in your profile

Profile → Contact Methods

Need Help?

Text HELP to the SMS number for assistance with opt-out instructions, support contact information, and message frequency details.

Text HELP to SMS number

Required Disclosures

Program Name

This RV Park

Message Frequency

Message frequency varies

Customer Care

Text HELP or call (541) 270-2113

Opt-Out

Text STOP to opt-out

Cost Disclosure

Message and data rates may apply

Technical Details

Detailed information for compliance verification and technical implementation.

Consent Storage

SMS consent is stored with the following fields:

sms_opt_inBoolean consent status
sms_opt_in_dateConsent timestamp
sms_opt_in_ipIP address for compliance
sms_opt_out_dateOpt-out timestamp
sms_opt_out_reasonOpt-out reason (e.g., STOP)

Messages are only sent when sms_opt_in = TRUE and sms_opt_out_date IS NULL.

Detailed Opt-In Methods

1. Contact Method Form

  • Checkbox appears when phone type is selected
  • Unchecked by default (explicit consent)
  • IP address captured on submission

2. Signup Form

  • Checkbox appears when phone number provided
  • Unchecked by default (explicit consent)
  • IP address captured on account creation

3. Booking Form

  • Shows current consent status
  • Can update consent during booking
  • IP address captured on booking creation

4. Walk-In Check-In

  • Checkbox appears when guest phone collected
  • Unchecked by default (explicit consent)
  • IP address captured on walk-in booking

5. SMS START Keyword

  • User sends START to SMS number
  • System updates consent automatically
  • Confirmation message sent

Compliance Features

Explicit consent required
Clear frequency disclosure
Cost disclosure included
Easy STOP opt-out
IP address tracking
Consent validation
HELP message support
Customer care provided
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