Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2025
Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Password (stored securely using encryption)
- Phone number (optional)
- Timezone and date of birth
- Address information (optional)
Booking Information
When you make a booking, we collect:
- Booking dates and site selection
- Guest information and vehicle details
- Payment information (processed securely)
- Special requests or preferences
Contact Methods
We store contact methods you provide (email, phone) for account notifications and booking communications.
Usage Information
We automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and features used
- Date and time of access
How We Use Your Information
1.Service Delivery
We use your information to provide, maintain, and improve our platform, process bookings, send confirmations, and communicate with you about your account and reservations.
2.Communication
We send you booking confirmations, reminders, account updates, and important service notifications. You can manage your communication preferences in your account settings.
3.Legal Compliance
We may use your information to comply with legal obligations, respond to legal requests, and protect our rights and the rights of others.
SMS Opt-In Data Protection
Important: SMS Opt-In Data Protection
Text messaging originator opt-in data and consent information will not be shared with any third parties. This includes phone numbers, opt-in timestamps, IP addresses, and consent status. This information is used solely for the purpose of managing your SMS preferences and ensuring compliance with applicable regulations.
SMS Information We Collect
When you opt-in to receive SMS messages, we collect:
- Your phone number
- Opt-in timestamp
- IP address (for compliance tracking)
- Opt-out information (if applicable)
SMS Data Sharing
We do not share SMS opt-in data with third parties. Your phone number and consent information are stored securely and used only for the purpose of sending you SMS messages related to your account and bookings.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security and Sharing
Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
Data Sharing
We do not sell your personal information. We may share your information only in these circumstances:
- With park owners/hosts to fulfill your bookings
- With service providers who assist in platform operations (under strict confidentiality)
- When required by law or legal process
- To protect our rights or prevent harm
SMS opt-in data is never shared with third parties.
Your Rights
You have the right to:
- Access and review your personal information
- Update or correct your account information
- Delete your account and associated data
- Opt-out of marketing communications
- Opt-out of SMS messages at any time by texting STOP
- Opt back in by texting START or updating your preferences
- Request information about your data usage
- Contact us with questions about your privacy
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact ThisRVPark app support:
Related Policies
For information about our SMS messaging program, including opt-out instructions and message frequency, please see our Terms of Service.